Refund & Return Policy
At The Mappillai Store, we want every customer to be happy with their purchase. Please check your order carefully after receiving it.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To request a return or refund, customers must share their order details and clear photos or videos showing the issue with the product.
Products must be unused, unwashed, and returned in their original condition with all tags and packaging intact.
Products that have been used, washed, damaged by the customer, or returned without original tags may not be eligible for a return or refund.
Products purchased during special sales or promotional offers may have different return conditions. Please check the applicable terms before placing your order.
Once we receive the returned product, our team will inspect it and confirm whether it is eligible for a refund or replacement.
Approved refunds will be processed to the original payment method or through another agreed method. The time taken for the amount to reach your account may depend on your bank or payment provider.
Shipping charges may not be refundable unless the return is due to a damaged, defective, or incorrect product received from our side.
The Mappillai Store reserves the right to review return and refund requests according to this policy. For any questions or assistance, please contact our customer support team.